Customer Service Representative (CSR)
Join our team as a CSR! Book service calls, support customers, and grow with a company that values teamwork, positivity, and delivering a 5-star experience. Apply today!
Customer Service Representative (CSR) – Home Services | HVAC, Plumbing, Electrical, Heating Oil
📍 Location: Walpole, MA
💲 Compensation: Competitive hourly wage + benefits
🕒 Schedule: Full-time
About Us:
At Sinclaire Home Services, we’re proud to be a leading provider of HVAC, Plumbing, Electrical, and Heating Oil services. We believe in delivering a 5-star experience and fostering a workplace built on positivity, respect, teamwork, strong work ethic, and growth. We’re looking for a motivated and personable Customer Service Representative (CSR) to join our growing team and help us continue to deliver exceptional service to every customer, every time.
What You’ll Do:
As a CSR, your primary role will be to convert incoming calls into booked service appointments and do whatever it takes to promote customer satisfaction. You'll play a vital role in maintaining our reputation and ensuring customers feel confident in choosing us for their home service needs.
Key Responsibilities:
- Book and schedule service appointments across our HVAC, Plumbing, Electrical, and Heating Oil departments
- Deliver call scripts with a natural, engaging, and friendly tone
- Respond to customer inquiries, resolve issues, and promote our brand positively
- Build rapport with customers to encourage repeat business and referrals
- Maintain and update customer records with accurate, complete information
- Adhere to company protocols for handling and resolving customer concerns quickly and favorably
- Participate in training and coaching to improve performance and outbound call conversion
- Work closely with team members to ensure seamless service delivery
What We’re Looking For – Competencies for Success:
- A proven track record in customer service
- Strong phone presence and written communication skills
- Tech-savvy: proficient with phone systems, typing, and CRM/database use
- Highly organized with strong follow-through and attention to detail
- Ability to build trust and show empathy in customer interactions
- Comfortable in a fast-paced, team-oriented, goal-driven environment
- Motivated, flexible, and consistently brings a positive attitude
- A team player who also takes pride in individual performance
What We Offer:
🌟 Competitive hourly pay
🌟 Health, dental, and vision insurance
🌟 Retirement Plan with company match
🌟 Paid time off and holidays
🌟 Ongoing training and support
🌟 A fun, respectful, and team-first workplace culture
Ready to Join a Team That Values You?
If you’re driven to help others, take pride in your work, and want to be part of a company that supports your growth, we want to hear from you!
Apply Today!
- Department
- Customer Service
- Locations
- Walpole
About Sinclaire Home Services
Sinclaire has been providing heating, air conditioning, electrical, home heating oil and plumbing services and repairs to customers in the Walpole, MA area since 1948. Still family-owned and operated, our efforts to provide superior services today are guided by our Core Values, such as 5-Star Experience, Positive & Respectful, and Teamwork, that have been our guiding light for over 75 years.